Locations and Hours

GSNI has new locations! See below for updates to hours.  

Hopefully you have heard the news that we have opened new Resource Centers in highly visable areas in a community near you! The Resource Centers now open for your convenience are in South Elgin, Lake Zurich, Freeport, and Rockford. Stay tuned for more location updates to come!

Customer Care

Customer Care is a team of Council staff that is prepared to answer your questions.

• Phone: 1-844-GSNI-4-ME (1-844-476-4463)
• Email
• Customer Care Hours:
  Monday - 9:00 a.m. - 7:00 p.m.
  Tuesday - 9:00 a.m. - 7:00 p.m.
  Wednesday - 11:00 a.m. - 7:00 p.m.
  Thursday - 9:00 a.m. - 7:00 p.m.
  Friday - 9:00 a.m. to 6:00 p.m.
  Saturday - 10:00 a.m - 3:30 p.m.

Store hours VARY by location.

Please see the drop-down menu by location below for NEW fall/winter hours - September 3 - May 30, 2020.

Customer Care is the most expedient way for you to get answers to many of your questions; however, we recognize that on occasion, you might still need to meet with a member of our staff.  To ensure that staff has time dedicated to you and your schedule, staff will be available to meet with you by appointment. Appointments can be made by calling 1-844-GSNI-4-ME (1-844-476-4463).

Resource Centers

Council Holidays